Invoice and POD issue

Major incident SmartPay (Accounts Receivable)
2026-08-10 10:10 BST · 10 hours, 19 minutes

Updates

Resolved

Good evening

We appreciate your patience as we worked to resolve the issue concerning the platform.

We are pleased to inform you that the matter has now been successfully resolved. We apologize for any inconvenience this may have caused and are grateful for your understanding and cooperation during this time.

Should you have any further questions or concerns, please do not hesitate to contact us.

Thank you once again for your patience and continued support.

August 10, 2026 · 20:29 BST
Investigating

Good evening

Thank you for your ongoing patience whilst we look into this issue.

We are continuing to work to resolve the issue and will provide an update as soon as possible.

Many thanks,

August 10, 2026 · 19:52 BST
Investigating

Good evening

Thank you for your ongoing patience whilst we look into this issue.

We are continuing to work to resolve the issue and will provide an update as soon as possible.

Many thanks,

August 10, 2026 · 19:13 BST
Investigating

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as all is resolved.

August 10, 2026 · 18:14 BST
Monitoring

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as all is resolved.

August 10, 2026 · 17:30 BST
Monitoring

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as all is resolved.

August 10, 2026 · 17:01 BST
Investigating

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as all is resolved.

August 10, 2026 · 16:29 BST
Monitoring

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 15:46 BST
Monitoring

Hello,

Thank you for your patience whilst we looked into this.

We have identified the issue and this will be resolved as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 15:15 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 14:39 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 14:07 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved

August 10, 2026 · 13:36 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved

August 10, 2026 · 13:06 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 12:36 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 12:04 BST
Investigating

Hello,

Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 11:33 BST
Investigating

Hello,
 
Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 11:10 BST
Investigating

Hello,
 
Thank you for your patience we are looking into this issue and will have an update as soon as possible.

We will advise as soon as all is resolved.

August 10, 2026 · 10:41 BST
Issue

Hello,
 
Thank you for your email.
 
We have identified an issue with invoicing and saving PODs and are currently working to resolve this.
 
We will ensure that we update you as soon as possible.
 
Thank you for your understanding.

August 10, 2026 · 10:10 BST

← Back