SmartPay error

Minor incident Finance Manager (Account Receivable)
2025-11-21 13:45 GMT · 1 hour, 53 minutes

Updates

Resolved

Hello,

We appreciate your patience as we worked to resolve the issue concerning SmartPay

We are pleased to inform you that the matter has now been successfully resolved. We apologize for any inconvenience this may have caused and are grateful for your understanding and cooperation during this time.

Should you have any further questions or concerns, please do not hesitate to contact us.

Thank you once again for your patience and continued support.

Wishing you a pleasant day.

November 21, 2025 · 15:37 GMT
Investigating

Hello,

Thank you for your patience whilst we looked into this.

We are looking into this issue and will have a resolution as soon as possible.

Any funds sent or received through SmartPay while this issue is taking place are protected and transactions will resume shortly.

We will advise as soon as all resolved..

November 21, 2025 · 15:28 GMT
Investigating

Hello,

Thank you for your email.

We have identified an issue with invoicing and are currently working to resolve this.

We will ensure that we update you as soon as possible.

Thank you for your understanding.

November 21, 2025 · 14:53 GMT

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