502 Bad Gateway

Good evening,

I am pleased to confirm the issue that was affecting the Exchange has now been resolved.

Thank you for your patience.

Kind regards
TEG Support Team

Good evening,

The source of this afternoon’s issue has been caused by a problem with an update Amazon AWS made to their system software.

The bug is impacting only some of Amazon’s AWS customers and specifically impacts web users only and in the case of TEG specifically those for the Exchange.

Mobile and SmartPAY are unaffected.

Our engineers are working closely with Amazon AWS and we hope to resolve the issue by 22:00.

Kind regards
TEG Support Team

Good evening,

Thank you for your continued patience.

Our Technical Support Team are still investigating the issue that is affecting the Exchange and we will update again in 1 hour.

Kind regards,
TEG Support Team

Good evening,

Our Technical Support Team are still investigating the issue that is affecting the Exchange.

We will provide another update in 1 hour.

Thank you for your continued patience.

Kind regards
TEG Support Team

Good afternoon,

Thank you for your continued patience.

Our Technical Support Team have advised that they are still investigating the issue.

We will provide a further update in the next 30 minutes.

Kind regards
TEG Support Team

Good afternoon,

Thank you for your continued patience.

Our Technical Support Team are still currently investigating the issue.

We will provide an update within 30 minutes

Kind regards
TEG Support Team

Good afternoon,

Thank you for your patience.

Our Technical Support Team are still investigating the issue regarding the 502 Bad Gateway.

We will provide another update in 30 minutes.

Kind regards
TEG Support Team

Good afternoon,

We have identified an issue that is affecting the Exchange where members are reporting an issue with a 502 Bad Gateway error.

We have raised this to our Technical Support Teams to investigate the root cause.

We will update you within the next 30 minutes.

Kind regards
TEG Support Team